More Than Half a Century of Community Care

BCA Volunteers Making a Difference

By Chelsea Ravizza

The Burdekin Community Association (BCA) has supported the local community for more than half a century, with volunteers continuing to deliver essential services that strengthen social connections and foster unity across the Burdekin Shire.

Throughout 2025, BCA’s dedicated and selfless volunteers carried out 2,450 visits, provided 1,204 telephone support calls, and sent 399 letters and postcards to residents in need.

BCA Volunteers Service Manager, Rita Quagliata said she is immensely proud of what BCA volunteers continue to achieve.

“Our volunteers reinforce community values by providing an example of the difference they make; in helping those in need in offering a sense of purpose, in learning new skills, improving the well-being of others and building stronger social bonds,” Rita said.

“BCA volunteers help to hold our community together; delivering vital support and assisting where needed to increase efficiency in our organisation and create a more resilient and connected community.”

BCA’s Community Information Centre also played a critical role in 2025, supporting 6,852 people through a combination of walk-in and phone enquiries. The organisation’s Aged Care Volunteer Visitors Scheme was also deemed highly successful over the past year.

Digital inclusion remained a strong focus, with BCA volunteers tutoring and instructing 266 learners during Get Online Week and through the organisation’s Computer Kiosk. Meanwhile, the fundraising team raised $5,860 in 2025 to support ongoing programs and services.

Currently, 63 volunteers are actively supporting BCA’s work across the community. However, with demand continuing to grow, the organisation is always looking for additional volunteers to assist with fundraising events and operational support.

Looking ahead, 2026 has been designated the International Year of Volunteers for Sustainable Development (IVY 2026) by the United Nations, with the Australian theme “Your Year to Volunteer”. The initiative aims to recognise the value of volunteers while reducing barriers to participation.

“Our plans and hopes in 2026 are to widen the range of volunteer opportunities within the BCA,” Rita said.

“Our goal is to strengthen volunteerism and continue to recognize the volunteers’ contributions and encourage more participation.”

One of BCA’s key initiatives for the year will be hosting Volunteer Open House Chit Chats, designed to attract new volunteers while providing opportunities for feedback and fresh ideas.

“At BCA we encourage locals to volunteer because it will make a difference in their life and a difference in the life of others as becoming a BCA volunteer will make a positive impact personally whilst benefiting our community,” Rita said.

Opportunities at the Burdekin Community Association are designed with flexibility and diversity in mind, ensuring roles can be matched to each volunteer’s needs, skills and passions so their contributions feel meaningful and recognised.

“A volunteer’s contribution of time and commitment will help make a huge difference in the lives of others,” Rita added.

“We understand that everyone’s busy and we respect our volunteers’ time and we are consistent to recognise and thank our volunteers, both formally and informally.”

Rita said taking the first step into volunteering can sometimes feel overwhelming, but BCA prides itself on being welcoming and supportive.

“Volunteering for the first time can be a little daunting, but it’s a decision that I believe one should be proud of.

“Here at BCA, we are one big happy family, and we all are incredibly welcoming. All you need to bring is your enthusiasm and willingness to help which is often the most valuable of assets.”

Rita assured volunteers are provided with whatever training is required to ensure they transition comfortably into their new roles.

“You will have no hesitation in fitting in, you will fit in immediately, for we all are a like-minded people and ready to help you gain new skills, and make a real difference, even with small contributions,” Rita said.

To inquire about becoming a BCA volunteer, contact Rita Quagliata on 074783 3744 or email Rita.Quagliata@BCABurdekin.Org.Au.

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