Community News

Remembering Veterans And Their Service

Remembering Veterans And Their Service

Marking 59th Anniversary of the Battle of Long Tan At Creek Veterans Retreat On Monday, 18 August, locals, dignitaries and veterans gathered at the Deep Creek Veterans Retreat in Ayr to mark the 59th anniversary of the Battle of Long Tan. Commencing at 11 am, the annual parade commemorated the 1966 battle in Vietnam—one of the key engagements involving Australian forces during the Vietnam War—honouring past veterans with a wreath-laying service, the playing of the Last Post and Reveille, and a

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Mia Galbraith Hosts Self Love Night

Mia Galbraith Hosts Self Love Night

Burdekin Water Festival (BWF) Senior Ambassador representing CORES QLD, Mia Galbraith, has taken it upon herself to run a Self Love Night to raise awareness for the importance of mental health and valuable funds for the invaluable work of CORES QLD. In the lead up to this weekend’s event, Mia has shared several videos and posts online, detailing how important it is to take care of and prioritise your own personal mental health, featuring BWF Committee members as guests on occasion to encourage

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Editor's Note 21 August

Editor's Note 21 August

Hi Everyone, It’s great to be back and feeling refreshed after a two-week holiday in Italy with my family. We stayed in a tiny village called Radicondoli, about three hours north of Rome, with a population of just 950! Our days were spent poolside, playing card games, and wandering into the village for fresh bread in the mornings and a glass of wine (or two!) in the evenings. It was my second time in Italy—my first visit was in my early twenties—and I’ve fallen in love with the country all ov

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Sugar Inquiry Brought Closer To Home For Burdekin Growers

Sugar Inquiry Brought Closer To Home For Burdekin Growers

Burdekin cane farmers will have the opportunity to contribute in person to an inquiry aimed at growing the industry following the announcement of a public hearing in Townsville. Announced in June, Member for Burdekin, Dale Last MP urged local growers to embrace the opportunity and provide much needed input. “When the inquiry was announced, a commitment was given to dig deep into a wide range of issues affecting the industry,” Mr Last said. “A thorough investigation is necessary to ensure

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Minute with the Mayor Mayor Pierina Dalle Cort

June 5, 2025

Many will recall the ABC series The Black Hand, which told the harrowing story of the Mafia in North Queensland. Among the many confronting moments in that program was the tragic story of Jean Morris, a young woman whose life was cut short by domestic violence and whose grave remained unmarked for nearly a century.Earlier this week I had the privilege of attending the unveiling of her headstone. It was a powerful moment of remembrance, justice, and dignity for a woman who was, for so long, forgotten by history.Sadly, Jean’s story is not just a distant memory. Despite the millions invested in education, awareness, and prevention, domestic and family violence continues to run rampant in today’s world. It is a sobering reminder that we must do more than raise awareness, we must act, every day, to challenge attitudes, support victims, and foster a culture of respect and safety for all.Burdekin Shire Council has recently joined the Not Now, Not Ever. Together. campaign and signed the pledge to work toward a Queensland where everyone is equal and free from violence. This is not just a symbolic gesture, it is our commitment to being part of the solution.As we reflect on this important message, we also come together this weekend to celebrate one of our region’s signature events, the Sweet Days Hot Nights Festival. This festival not only showcases our rich cane-cutting heritage but also reminds us of the strength, resilience, and spirit of our Burdekin community. I hope to see many of you there.Should you wish to reach out, don’t hesitate to contact me directly by phone at 0447 150 582, or feel free to send an email to mayor@burdekin.qld.gov.au.

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A World Of History Tucked Into A Home Hill Shopfront

May 29, 2025

If you’ve ever walked along the main strip of Home Hill, you may have noticed some unique, archival army gear hanging from the ceiling above the walkway. It marks the entrance to Annzack Tradings—a local oddity, institution, and treasure trove of vintage memorabilia, rare collectables, and stories from all over the country and beyond.

Step inside and you’ll likely be greeted by Kenneth Hall—or just Ken, as everyone in town calls him. Owner, collector, conversationalist, and accidental shopkeeper, Ken has been running Annzack Tradings for 13 years. But he’s not just in the business of selling stuff—he’s also hunting for it.

“One of the most important things I want people to know is: bring your stuff in,” Ken says. “I get asked all the time how I stock the shop. Well, a lot of it’s from the internet these days, but even better is when people walk in the door with something from the back shed.”

Ken is passionate about preserving history—not profiting off it. “If you brought in your grandfather’s medals and asked what I’d give you for them, I’d say absolutely nothing. Take them home and keep them,” he says. “But if you want help getting replacement ribbons or a re-mount, I’ll help you with that.”

Growing up in Charters Towers, Ken spent time farming in Collinsville and Gumlu before moving to the Burdekin.

Ken’s love for the vintage world intensified after appearing as an army captain extra in Australia, the Baz Luhrmann film shot in Bowen. He even crashed the premiere in uniform—not out of mischief, but pride. “That’s when I really started chasing military gear, tracking it down from Victoria and beyond.”

Since then, the business has grown in its own quiet way. “It’s pretty static,” Ken says. “But I’ve sold all around the world, and met thousands of people. A lot of them come back every year—grey nomads mostly. They always say, ‘Glad you’re still here.’”

And in a town like Home Hill, being known is its own kind of success. “I walk down the street and everyone says, ‘Hi Ken.’ I couldn’t tell you all their names—there’s too many—but everyone knows me, and that’s a nice thing.”

Annzack Tradings isn’t your typical antique store. It’s part collection, part conversation, and all heart—just like Ken himself.

“One of the most important things I want people to know is: bring your stuff in!”

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Home Hill Chamber Highlights

May 29, 2025

Heating up ahead of the Sweet Days Hot Nights Festival this weekend, the Home Hill Chamber of Commerce meeting last Wednesday was its usual entertaining mix of guest speakers and lively debate.

Erin Brennan from the Home Hill Choral Society gave the audience a heartfelt and engaging insight into the 94-year history of this dynamic community group of players and performers.

Attendees were delighted by a PowerPoint presentation featuring photos from performances over the years and outlining the impressive efforts of committee members to generate funding and provide a dedicated venue for the group.

Bringing the community together with their regular shows, the Home Hill Choral Society is an exceptional group of community-oriented individuals.

Next to take the stage was Councillor John Furnell, who got everyone excited about the Sweet Days Hot Nights Festival.

Handing out event programs and branded balloons, John gave a passionate speech about the upcoming event, which is due to take place at the Home Hill Showgrounds this weekend.

Last to speak on the night was Rachael Smith, Editor of Burdekin Life Newspaper, who presented the latest bi-monthly edition of Core Life and Tripping Magazine.

Core Life is a business networking magazine, and Tripping is a leisure publication. Both are printed within the same book in a flip-format. Printing 15,000 issues every two months, the publications have been running for over 10 years and are distributed from Mackay to Ingham, including the Whitsundays, Burdekin, and Townsville.

During the evening, Rachael also launched the brand-new monthly Home Hill Happenings feature, debuting in the paper this week, and thanked local businesses for their support.

She finished by sharing that the newspaper now has a budget for a local, dedicated Sales Representative to join the team and encouraged interested community members to apply.

The evening came to a close with more conversation and networking opportunities.

Special thanks to the Home Hill Chamber of Commerce committee for presenting a positive and lively evening. Thanks also to Councillors John Furnell and Fina Vasta for attending.

Uli Liessmann from Home Hill Chamber of Commerce, Erin Brennan from the Home Hill Choral Society and Councillor John Furnell at last week's Home Hill Chamber of Commerce Meeting. Photo credit: Rachael Smith

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Last Calls For Local Legend Nominations

May 29, 2025

Time may be running out for residents to nominate their Local Legends in the lead up to Queensland Day but Member for Burdekin, Dale Last MP, wants to be sure the Burdekin’s legends receive the recognition they deserve.

Across the state communities are nominating people that embody the Queensland spirit and those who are awarded legend status will certainly be celebrating Queensland Day in style.

“In every community you have people who just get in and get the job done without any fuss,” Mr Last said.

“Queensland Day is when we celebrate everything that makes Queensland great, and those people
definitely make Queensland great.”

“There are no strict rules for what makes someone a Local Legend in our communities so there are no specific criteria when it comes to nominating them for recognition. Whether it’s someone who patrols the beaches, helps people in need or mows the sporting fields, they make a huge contribution and they deserve our thanks.”

“It can be very easy to focus on the challenges that we face but the reality is we live in the best state in Australia. Shining a light on those unsung heroes is just one way to ensure that, this Queensland Day, every Queenslander can see an example of the people that make our state the best.”

“When you think about what we have achieved as Queenslanders, there is almost always people behind the scenes who have made huge contributions. Unlike other states, we don’t talk ourselves up as Queenslanders but, for one day of the year, I think we can make an exception and make sure those people are recognised.”

Selected Local Legends will be presented with their awards at Suncorp Stadium on Queensland Day when Queensland’s favourite places and produce across 15 categories will also be celebrated.

“Queenslanders work hard but, when the time’s right, we all like to enjoy great food or drinks or even a bit of a getaway,” Mr Last said. “It’s almost impossible to pick the best of those categories so we are asking Queenslanders to have their say and settle the argument.”

“There is a range of categories from best beer to best coffee and best meat pie to best landmark. People can vote for one of the existing contenders or nominate their own.”
“In my job I do a lot of travelling throughout Queensland and, without being biased, I know that there are quite a few places in the Burdekin that would easily be contenders. While it’s a competition to some degree, it really is about having a bit of fun and celebrating the positives.”

“Queenslanders love to compete, especially when we are the underdogs, but we do that with the best spirit and sense of humour. With the last few years being such challenging times, generating some pride in our community and our state is a win for everyone.”
Voting and nominations are now open via www.qld.gov.au/qld day. Nominations for Local Legends close at 11.59pm on Sunday, June 1st.

Contributed with thanks to Member fr Burdekin Dale Last.

Who are you going to nominate as a Local Legend in the lead up to Queensland Day?

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Taking The Pressure Off Cleaning

May 29, 2025

This week’s Good Deed goes to one of our own — Burdekin Life journalist Jacob Casha — who, since moving to town just over a month ago, has proven himself an asset not only to the newspaper but also to the community.

Well-known at the Home Hill Bowls Club for his enthusiastic participation in the sport, attending local soccer games, and joining the Tennis working bee, this young man is truly embracing local life.

Kate Caswell from Home Hill Tennis took the time to write into the paper to nominate him for some recognition.

“Since coming to town, Jacob has really gotten into the community spirit and taken up pickleball and bowls,” she shared.

“This week we had a working bee to clean off some mould, and Jacob came along and added operating a pressure cleaner to his skill set! Thanks for helping out, Jacob.”

Jacob’s kind gesture shows that small acts and time given to worthy causes are incredibly meaningful to the community and inspire kindness in others.

If you’re looking for ways to get involved locally, follow Jacob’s lead and volunteer your time to help others.

Not only will you get the warm fuzzies from lending a hand and the satisfaction of a job well done — you may also form some great connections along the way.

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Building Bridges And Resilience With Steam

May 29, 2025

Last week at Home Hill State High School, Year 7 and 8 students in the STEAM class took on a hands-on engineering challenge inspired by one of history’s greatest inventors. Tasked with building Da Vinci bridges out of paddle pop sticks—without glue or tape—students quickly learned that patience, persistence, and resilience are crucial ingredients in the creative process.

The activity, while frustrating at times due to the fiddly nature of the materials, encouraged students to problem-solve, revise their designs, and keep trying even when the bridge collapsed. Most students successfully reached step five of the construction, a testament to their teamwork and determination.

The lesson extended beyond engineering—it was about embracing the journey of invention. As the students discovered, even the best ideas require trial, error, and multiple revisions before reaching their full potential--A reminder that persistence pays off in learning and life.

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Art, Laughter & A Splash Of Talent With Anne Walsh

May 29, 2025

Hailing from Townsville, Anne Walsh of Anne Walsh Fine Art travels to Home Hill’s 170 Arts on the Avenue on the first Saturday of each month to host a wonderful Art Class to foster creativity and artistic talent.

With a love for coastal seascapes, Anne has a passion for nature and water scenes to evoke feelings of immersion and escapism through each brushstroke and her talents have been commended on several occasions. Anne’s joy of sharing art with others has led her to become a much-loved teacher, and over the past four years, she has mentored students within the Burdekin Shire privately through one-on-one classes and in workshops conducted at either the Burdekin Art Society or with the Burdekin Artisan Community Association.

“My love and passion for painting is what inspires me to help other artists with their artistic journey, and I enjoy being able to share my knowledge and techniques,” Anne explained.

“I like encouraging each artist to just enjoy the process of painting or drawing with enthusiasm and self-belief, then to see what they accomplish is inspiring.”

The Burdekin Artisans have happily welcomed Anne into their studio for the past few months where artists of all experience levels have flourished and thrived, especially those who had never picked up a brush or pencil before.

“The classes are based on each student bringing whatever they want to work on, whether it be watercolour, acrylics, drawing, pastel or oils and I help each artist individually and as a whole on composition, colour mixing, brush techniques, perspective and tonal values,” Anne outlined.

In each workshop, Anne prides herself on establishing an enjoyable and relaxed atmosphere for her students to explore their creativity freely with individual guidance.

“Art is such a personal expression and can sometimes be quite daunting for those who would like to have a go but feel hesitant, so I love to make the experience fun and full of laughs,” added Anne.

“I also get to meet some beautiful, interesting and like-minded people along the way.”

On Saturday the 7th of June, Anne will teach another fantastic class from 9am to 2pm at 170 Arts on the Avenue. Bookings are essential and can be made by phoning 0497 356 355.

What: Art Class with Anne Walsh
When: Saturday the 7th of June, 9am to 2pm
Where: 170 Arts on the Avenue, Home Hill

Anne Walsh has been guiding artists of the Burdekin Shire for the past four years (Photo Supplied)
Anne's next class will be held on the 14th of June at 170 Arts on the Avenue (Photo Supplied)

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How Ya Travellin’? Campaign Hits The Road To Support Aussie Truckies’ Mental Health

May 29, 2025

Truck drivers across Australia are receiving vital wellbeing support when and where they need it most thanks to a new, first-of-its-kind mental health campaign from Healthy Heads in Trucks & Sheds, led by actor, comedian and truck enthusiast Shane Jacobson.

Launched on National Road Safety Week’s Regional Roads Day last Monday, the 19th of May, the campaign delivers preventative mental health support to truck drivers travelling Australia’s most isolated freight routes using geo-targeted radio messages, billboards, and podcast content to reach drivers where traditional support can’t.

More than half a million Australians work in trucking, warehousing and logistics, and truck driving remains the most common occupation for men in the country, however, the industry ranks last out of 19 sectors for mental health with many drivers spending long, isolated shifts away from family, friends and support.

“We know how important connection is for mental health and wellbeing, but every day, truckies are driving away from the people they love,” How Ya Travellin’? host Shane Jacobson said.

“They’re isolated for long periods of time, working unpredictable shifts, with little access to healthy food or exercise options which makes it easy for their mental and physical health to slide without anyone noticing.”

Hijacking the airwaves for the next six weeks, the How Ya Travellin’? campaign will interrupt commercial radio breaks along some of Australia's most isolated freight routes like the Eyre, Great Northern, Hume and Stuart Highways to replace ads with tailored, time-based wellbeing tips and real stories of overcoming mental health challenges.

Healthy Heads in Trucks & Sheds CEO Naomi Frauenfelder notes the campaign has been designed to break into moments of isolation with simple, timely reminders of support to help truckies feel a little less alone, even on the most remote roads.

“We often hear from drivers that something small, a family worry, a stressful interaction, a moment of doubt, can spiral into something overwhelming after going uninterrupted for ten hours and a thousand kilometres alone in the cab,” added Naomi.

Since its launch just last week, the campaign has already begun to spark plenty of meaningful and important conversations between truckies around mental health, with many rallying behind the initiative in support of those who prop up one of the most integral industries in Australia. More information about the campaign can be found at www.healthyheads.org.au.

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Save The Date Gala Afternoon Tea in Support of Cancer Research

May 29, 2025

An impactful and inspirational fundraising event will grace the four walls of Home Hill’s beautiful Burdekin Memorial Hall this October to raise vital funds for those impacted by cancer across North Queensland.

Raelene Grantz will host a wonderful Gala Afternoon Tea on Sunday the 19th of October titled Burdekin Fights Back to stage a selection of guest speakers, exciting entertainment, multi draw raffles, cent sales and of course a delicious buffet to raise funds for the Cancer Council foundation.

In February of last year, Raelene was diagnosed with breast cancer after a routine yearly mammogram, just twelve years on from her twin sister, Maree, facing her own breast cancer battle. Fortunately, the sisters are both now cancer free and have a strong desire to give back to the Cancer Council of North Queensland’s North Ward branch at Gluyas Lodge in Townsville.

“Being a cancer survivor myself and having family, and friends in the Burdekin that have had cancer, I just want to give back and the Townsville Hospital was so caring towards me when I battled cancer last year,” shared Raelene.

“I hope my fundraising goes to research and supporting family and friends of those how have cancer as I firmly believe research is the answer to finding a cure for all cancers.”

Raelene hopes the region will save the date for the October event, and she invites the entire community to attend what is shaping up to be a gorgeous afternoon.

To donate to Raelene’s Cancer Council fundraising page, visit www.doitforcancer.com.au/fundraisers/raelenegrantz.

What: Gala Afternoon Tea
When: Sunday the 19th of October from 2pm
Where: Burdekin Memorial Hall, Home Hill

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Burdekin Landholders Eligible For Recovery Grants Up To $10,000

June 11, 2025

Rural landholders across the Burdekin Shire are now eligible to apply for grants of up to $10,000 to assist with clean-up and reinstatement costs following the North and Far North Tropical Low disaster event that occurred earlier this year between the 29th  of January and the 28th of February.

The Rural Landholder Recovery Grant Scheme has been activated to support primary producers whose properties and livelihoods were impacted by this declared natural disaster. Funded by the Australian and Queensland Governments, this initiative aims to help landholders get back on their feet by covering direct recovery costs.

Eligible local government areas include Burdekin, Cairns, Cassowary Coast, Charters Towers, Flinders, Hinchinbrook, Palm Island, Tablelands, Townsville and Yarrabah and to qualify, landholders must meet the following criteria:

• Own or lease at least 10 hectares in one of the disaster-declared areas.
• Operate a primary production enterprise on that land.
• Hold an ABN that was active during the disaster event.
• Have earned at least $20,000 gross from primary production in the year before the disaster.
• Have no more than $250,000 gross off-farm income.
• Intend to re-establish the enterprise on the affected land.
• Not have already received financial assistance through other disaster loan or grant schemes for the same event.

The grant is reimbursable and can cover a range of expenses such as debris removal, damaged fencing, restoration of access roads, infrastructure repairs, and more. Applicants are required to provide supporting documents such as a rates notice or lease, 5–10 photos of the damage, insurance information, and evidence of expenditure.

Applications for the Rural Landholder Recovery Grant will close on the 13th of February, 2026, but eligible landholders are encouraged to apply as soon as possible to support timely recovery.

For full eligibility criteria and to apply, visit the Queensland Rural and Industry Development Authority (QRIDA) website.

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Busy Time Leading Into Start Of Crush

May 29, 2025

Simon Hood, Wilmar Manager Grower Marketing

North Queensland has seen a nice drop in temperatures this past fortnight, which is a welcome change to our growers who are still busy out in the field preparing for the start of the 2025 season. Our team has also been active on the ground, meeting with growers to finalise their pricing and provide updates on what’s happening in the market.

For those participating in the Managed Pool Plus for the 2025 season, you would have recently received an update detailing the pool’s valuation, pricing strategy, and market outlook.

While it's still early days, the pool is tracking well above the benchmark price, supported by strong base pricing in both the futures and currency markets. The use of option strategies allows for downside protection while maintaining the opportunity to benefit from potential market rallies.

Launched last year as a new pooling option for Wilmar growers, the Managed Pool Plus has attracted strong interest from those seeking a more stable approach amid market volatility. Nominations for the 2026 season are now open and will close on 30 June. I encourage you to contact a member of the team if you’re considering this option for your pricing next season.

In broader market news, the #11 sugar contract remains range-bound due to limited activity from both buyers and sellers.

Attention is centred on Brazil’s bi-weekly UNICA reports, which offer key metrics such as harvested tonnage, CCS, and sugar mix. Yield data comes from the monthly CTC reports. The May reports indicate the Brazilian harvest is running behind schedule, with lower-than-expected yields, CCS, and sugar mix. However, it's still early in the season, and recent weather-related delays may be offset in upcoming updates.

Given the current "watch and act" sentiment, we expect prices to remain within a broad trading range of 17.00 to 18.50 USc/lb. A weaker-than-anticipated UNICA update could push prices toward the upper end of that range, while further declines in oil prices could pressure the lower end by reducing ethanol parity pricing.

Photo supplied: Wilmar Sugar and Renewables
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Harvesters Roar Into Life As 2025 Crush Begins

May 29, 2025

Queensland’s 2025 sugarcane crush is officially underway, with harvesters firing up across the Tablelands district this morning. It marks the start of a new season that growers hope will bring better fortunes after a tough run last year.

Around 28.5 million tonnes of cane are expected to be cut and crushed across 13 districts, from Rocky Point in the south right up to Mossman in the far north.

The crop is down slightly from last year, with recent widespread flooding across north Queensland causing major losses to plant cane, while prolonged cloudy weather also slowed growth in some districts.

Despite this, growers are hoping to turn the page on 2024, which was one of the most disrupted seasons in recent memory. Unseasonal rain, mill breakdowns and industrial action caused major delays that saw some districts harvesting into January – and around a million tonnes of cane left in the paddock.

“Growers are eternal optimists,” CANEGROWERS CEO Dan Galligan said.

“They’ve done their part, growing the best crop they can under the conditions. Now we will be working together with the rest of the supply chain to make this season work.”

While last season’s industrial disputes have been resolved, the reality is, multiple difficult harvesting seasons have had a cumulative impact on the profitability of farmers, Mr Galligan said.

“In the brief break since the last harvesting season we’ve been in urgent talks with the sugar manufacturers, and while we’re seeing a real willingness to tackle the problems and get things back on track, there are no quick fixes, unfortunately.”

Workforce shortages are also creating challenges, especially in regional areas where skilled mill workers, harvester drivers and haulout crews are in short supply.

CANEGROWERS is working with local offices and the Queensland Farmers’ Federation to help address these issues.

“There’s huge potential in this industry,” Mr Galligan said.

“But we won’t fully unlock it until we can consistently harvest the entire crop in most efficient and profitable time.”

With the first cane bins filling up, growers are crossing their fingers for dry weather, reliable mills, and a smooth run through the season.

Photo supplied: CANEGROWERS

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A DECADE OF DOGGED DETERMINATION NOMINATIONS OPEN FOR THE 2025 COBBER CHALLENGE

May 29, 2025

Cobber is once again calling on Australia’s toughest, stock-chasing, hard-running working dogs to battle it out for the title of the hardest working dog, with nominations now open for the milestone tenth edition of the Cobber Challenge.

The annual competition showcases the best working dogs in the country, paying tribute to the four-legged legends behind Australia’s billion-dollar agriculture industry. Over the last decade, Cobber Challenge competitors have collectively run enough distance to lap the continent two and a half times — all while still herding livestock and chasing the occasional ball.

From wrangling steers to guarding flocks and even dominating trial circuits, Cobber is encouraging farmers to shine a light on their most trusted companions. In a first for the competition, 2025 nominees can now be entered via video submissions as part of the 10-year anniversary celebrations.

Cobber’s Marketing Manager Kellie Savage said she hopes this year’s milestone event will be the biggest and best yet.

“Each year we’ve had a highly competitive field and we’re anticipating the same for our tenth year,” she said. “We’re calling on Australia’s hardest working dogs to enter the field to make the 2025 Cobber Challenge our best yet.”

Each selected dog will be fitted with a GPS tracker to log distance, speed, and duration over a three-week period. At the end, one top dog will take home bragging rights, $3000 cash, a year’s supply of Cobber Working Dog feed and the prestigious trophy. Runners-up will also receive prizes.

Veteran competitor Daniel Pumpa, who has competed with both Ripper and his father Turbo, said the experience has been incredibly rewarding.

“For any farmer who is considering entering their working dog in this year’s competition, I can’t speak highly enough about the fantastic experience we’ve had, and the great recognition Ripper and Turbo have received,” he said.

Nominations are open until 22 June. Visit cobberdogfood.com.au/cobberchallenge for more information.

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Meet Kristy From Harvey Norman Ayr

May 21, 2025

Born and raised in Ayr, Kristy Grabs knows the value of community—and she brings that local warmth to every interaction in her role as floor manager at Harvey Norman Ayr.

With four years at the store under her belt—one in computers, and the last three in electrical—Kristy’s retail career stretches far beyond Harvey Norman. She spent 15 years at Overflow, where she worked her way up into a management position, and helped open Silly Solly’s before joining the Harvey team.

“I love interacting with the people that come in,” says Kristy. “It’s all about giving the customer the best experience and the best knowledge that we know. It’s all about making them walk out happy and willing to come back.”

It’s this personal approach that Kristy is known for—her ability to connect with customers through genuine, often unexpected conversations.

“I like to make it personal—I’m definitely one to talk and have a conversation!” she says. “Conversations can veer from talking about what they’re doing renovation-wise to their personal life about their dog!”

As floor manager, Kristy serves customers, manages stock, keeps things in order on the floor, and works hard to ensure all queries are handled with care and efficiency. She also takes pride in mentoring younger staff whenever she can, and is always eager to improve her own craft.

“I’m always keen to learn… and that’s what I love about this job. It’s an industry where you learn something new every day—it’s constant, and it’s good, because that’s what I thrive on: challenging myself and learning new things.”

Outside of work, Kristy loves camping, fishing, and getting outdoors with her family. She describes herself as “bubbly, overly friendly and easygoing”—traits that shine through in her customer service.

Appreciative of the convenience and close-knit vibe of Ayr, Kristy says she’s here to stay.

“I like the small country town feeling, the water is right there, and I have my parents and grandmother here so there’s no way I’m leaving this town anytime soon!”

Born and raised in Ayr, Christy Grabs knows the value of community—and she brings that local warmth to every interaction in her role as floor manager at Harvey Norman Ayr. Photo credit: Jacob Casha

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Experience First Class Service At Carmichael Ford

May 21, 2025

Tucked just off Queen Street lies Carmichael Ford—a powerhouse of automotive knowledge and expertise. And while the building may have changed location, customers still receive the same experience, loyalty and service that has always lived inside.

At the helm of this close-knit team is Jenna Heidke, Branch Manager and spare parts interpreter—a title that, she laughs, “means you’ve got to be a bit of a detective!” Jenna joined the company in 2002 as an apprentice parts interpreter in Bowen. It was her first job—and more than two decades later, it still is.

“I’ve always been a bit of a petrol head,” she says. “I didn’t really know what I wanted to do at the time, then this opportunity came up and I never looked back.”

Today, Jenna juggles a hands-on technical role with the demands of running a tight operation. From looking up parts to liaising with the workshop and keeping the day-to-day ticking over, she’s the engine room of a team of 10 staff members.

Carmichael Ford has long been a fixture in Ayr. Previously located on the main street, it shifted operations to its current backstreet location in recent years, no longer selling vehicles—for now.

“We’re working on getting a dealer licence again,” Jenna says. “Once that’s sorted, we’ll get cars back here and really push that side of the business.”

Until then, their focus is clear: top-tier Ford servicing, warranty repairs, and spare parts—backed by a national brand and delivered with small-town familiarity.

And when it comes to brand strength, few names in the automotive world are punching harder than Ford right now. “The Ford Ranger isn’t just the top-selling 4WD—it’s the top-selling vehicle in Australia 2 years running.” The latest model, designed and engineered in Australia, is a source of pride for Jenna and her team, who see first-hand the quality and demand behind the badge.

Still, for all the talk of cutting-edge technology and national success, Carmichael Ford’s real advantage is its people. Jenna credits the culture—relaxed, resilient, and team-oriented—as a major reason customers keep coming back. “We know our customers. We remember their names. They know us. There’s trust there.”

The team includes veteran technician Malcolm White, who recently clocked up 60 years with the Ford Dealership in Ayr. “He started here very young,” Jenna says. “He’s still here, and he’s a massive support to me. Just an incredible asset to our company.”

Originally from the region, Jenna’s completed her apprenticehip in Bowen but returned to Ayr in pursuit of a sea change—and now plays a vital role in connecting Ford’s global legacy with the day-to-day needs of her local community.

Her message to the people of the Burdekin is simple: “We’re here, and we’re open. Whether it’s servicing, warranty repairs, or parts—we’re ready to help.”

Although no longer on the main drag, with Jenna at the wheel and Malcolm in the engine bay, Carmichael Ford is right where it belongs—grounded in the community, driven by passion, and proudly Ford

Carmichael Ford—a powerhouse of automotive knowledge and expertise is located on Queen Street. Photo credit: Jacob Casha

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Your FREE Voice In Print

Home Hill: Cornetts IGA | United Service Station| Complete Health Pharmacy
Ayr: Woolworths | Coles | Tosh’s Convenience Store | Shell Service Station | Ayr Medical Group | Farmhouse Ayr Coffee & Cafe | Dal Santo’s Deli | Woods Newsagencies  
Brandon
: Hotel Brandon | JC’s Cafe
60 + distribution points

Locally Owned. Community Loved.