Born and raised in Ayr, Kristy Grabs knows the value of community—and she brings that local warmth to every interaction in her role as floor manager at Harvey Norman Ayr.
With four years at the store under her belt—one in computers, and the last three in electrical—Kristy’s retail career stretches far beyond Harvey Norman. She spent 15 years at Overflow, where she worked her way up into a management position, and helped open Silly Solly’s before joining the Harvey team.
“I love interacting with the people that come in,” says Kristy. “It’s all about giving the customer the best experience and the best knowledge that we know. It’s all about making them walk out happy and willing to come back.”
It’s this personal approach that Kristy is known for—her ability to connect with customers through genuine, often unexpected conversations.
“I like to make it personal—I’m definitely one to talk and have a conversation!” she says. “Conversations can veer from talking about what they’re doing renovation-wise to their personal life about their dog!”
As floor manager, Kristy serves customers, manages stock, keeps things in order on the floor, and works hard to ensure all queries are handled with care and efficiency. She also takes pride in mentoring younger staff whenever she can, and is always eager to improve her own craft.
“I’m always keen to learn… and that’s what I love about this job. It’s an industry where you learn something new every day—it’s constant, and it’s good, because that’s what I thrive on: challenging myself and learning new things.”
Outside of work, Kristy loves camping, fishing, and getting outdoors with her family. She describes herself as “bubbly, overly friendly and easygoing”—traits that shine through in her customer service.
Appreciative of the convenience and close-knit vibe of Ayr, Kristy says she’s here to stay.
“I like the small country town feeling, the water is right there, and I have my parents and grandmother here so there’s no way I’m leaving this town anytime soon!”
Born and raised in Ayr, Christy Grabs knows the value of community—and she brings that local warmth to every interaction in her role as floor manager at Harvey Norman Ayr. Photo credit: Jacob Casha
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