Learn, Guide, Make a Difference

They say experience is the best teacher. For Burdekin local and keen traveller Joan Andersen, more than 30 years spent helping visitors around the region has proven exactly that.

After helping establish the Burdekin Tourism Association decades ago, Joan now volunteers at the Burdekin Visitor Information Centre in Ayr, a role she says is equal parts hearing unique stories, learning about North Queensland and beyond, and showcasing what makes the Burdekin special.

“I like meeting new people. I enjoy talking to them, finding where they come from, what they do,” said Joan.

“You're learning just as much as they are from you.”

While many travellers pass straight through the region, Joan sees it as her purpose to encourage them to explore the region.

“A lot of people would bypass us because we’re just a little town. We’re not on the seaside, we’re not a beach resort or anything like that… But we’ve got a lot of hidden gems, and I always enjoy telling people how unique we are.”

But between curious visitors, Joan finds ways to quench her own inquisitiveness.

“I like to take new brochures, skip through them and check what's in there," she said

“There’s so much to learn, not only about Queensland, but the other states as well.”

Council is now encouraging more locals with a passion for the Burdekin to consider joining the Tourism Volunteer team at the Visitor Information Centres in Ayr and Home Hill.

For Joan, the role has provided a flexible and social way to give back to her community while continuing to meet new people and learn about the region.

She believes it would suit anyone who enjoys talking to people and has an interest in local tourism.

“If you’ve got spare time and are looking for something interesting, it’s a great way to learn and expand your enthusiasm for travelling,” she said.

“You help the town, you help the district, and you help the businesses in the town as well. It's much more interesting than sitting and watching your shows on television!”

Residents interested in becoming a volunteer at the Burdekin Visitor Information Centres can contact Council’s Tourism team on (07) 4783 9800 or email tourism@burdekin.qld.gov.au.

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