Burdekin Local Takes The Lead At Community Bank

Stepping into the role of Acting Branch Manager at Community Bank Home Hill & Ayr is a proud moment for local Burdekin woman Sally Smith, whose journey with the community bank has been built on passion, dedication and a genuine love for helping people. Photo supplied

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The Community Bank Home Hill & Ayr pride’s itself on local connections and a recent appointment has reinforced this philosophy.

Stepping into the role of Acting Branch Manager at Community Bank Home Hill & Ayr is a proud moment for local Burdekin woman Sally Smith, whose journey with the community bank has been built on passion, dedication and a genuine love for helping people.

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Having grown up in the Burdekin and now raising her own family in the region, Sally says the opportunity to lead the branch for the next six months is both exciting and deeply meaningful.

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“My journey with Community Bank Home Hill & Ayr began nearly seven years ago,” Sally explained.

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“I started as a Customer Service Officer with no prior banking experience, but I had a strong desire to learn and a real passion for giving back to the local community.”

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Since then, Sally has progressed through several roles including Senior Customer Service Officer and Personal Banker, with each position strengthening her connection to local customers and community organisations.

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Now, as Acting Branch Manager, she is focused on continuing the branch’s strong community-first approach while supporting staff and customers alike.

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“Community is the heartbeat of this branch,” Sally said.

“I’m looking forward to building new connections, supporting our team and ensuring we continue to provide exceptional service to the people and businesses that make our region thrive.”

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Sally says one of the most rewarding parts of working with the community bank is seeing firsthand the impact local banking can have across the Burdekin.

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“Over the years, I’ve seen the difference the community bank makes through sponsorships, donations and support for local clubs, events and organisations,”she said.

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“Whether it’s supporting local sporting groups, community events or charities, knowing we’re helping strengthen our region is incredibly rewarding.”

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She also acknowledged the leadership and support of outgoing Branch Manager Chantel Michielin, saying she feels privileged to continue the work that has been built over recent years.

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“I’m incredibly grateful for Chantel’s guidance and support throughout my journey with the bank,” Sally said.

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“I look forward to continuing the amazing work she has done while also developing my own leadership skills under the example she has set.”

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Outside of work, Sally remains actively involved in local clubs and volunteer activities, something she says keeps her grounded and connected to the community she proudly calls home.

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“What makes the Burdekin so special is its people,” she said.

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“We have such a strong and generous community spirit here, and I’m proud to be part of an organisation that gives back to the place we all love.”

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Supplied by Community Bank Home Hill & Ayr

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