
The Home Hill Boat Club has taken another step towards cementing Groper Creek Caravan Park’s reputation as “the best place to visit, fish, relax and make lasting memories,” with the recent installation of new directional signage. In the wake of last year’s flood event, the club took the opportunity to reassess the park and its facilities, concluding that a refresh and a series of improvements were needed to maintain its appeal for both loyal visitors and new travellers. “Groper Creek isn’t just a stopover,” said Home Hill Boat Club Secretary Sue Malaponte. “It’s a place where locals gather for family outings, fishing, camping, and school holiday fun. With that in mind, the committee set out to create a more welcoming, vibrant and enjoyable environment for everyone who uses the park.” A range of upgrades is set to roll out over the coming years, with Ms Malaponte confirming the committee has been actively pursuing funding and grants to support the projects, particularly following a period of limited improvements. “Fresh ideas are always being explored, and one long-term vision is the development of a dedicated clubhouse for the Home Hill Boat Club and its members,” she said. With a history spanning more than eight decades, the club has long been a valued part of the Burdekin Shire community, despite never having a clubhouse of its own. Many believe a purpose-built facility would strengthen the club’s long-term sustainability while enhancing the experience for caravan park visitors. “While the clubhouse remains a future goal, several shorter-term projects are already underway, helping to steadily improve the park and create a more welcoming environment for everyone,” Ms Malaponte added. Over the years, the club has been supported by a strong base of dedicated members. The committee recently acknowledged the passing of Life Member and long-serving Treasurer Alf Shand, whose contribution was deeply valued, while long-time Commodore, Life Member and patron John Fahey remains an active and supportive presence. Ms Malaponte said the club continues to benefit from the commitment of both long-standing and newer members, along with strong local support. “Members like Rod, Joe, Phil and Raman have played a key role in recent improvements,” she said. “Without their time, skills and willingness to pitch in, many of these projects simply wouldn’t have been possible.” Their efforts, alongside many others, continue to drive improvements across the park, ensuring Groper Creek remains a welcoming and enjoyable destination for residents, visitors and caravan guests alike, offering a relaxed coastal setting with opportunities for fishing, crabbing and boating. Over the Easter break and school holidays, the park was buzzing with activity, with children enjoying the Easter egg hunt, families gathering along the jetty, and visitors chatting, laughing and heading out for a fish. Feedback on the recent upgrades has been overwhelmingly positive, with many visitors commenting on how well the park is looking, the clarity of the new signage, and how much easier it is to navigate the caravan sites. “The Home Hill Boat Club and Groper Creek Caravan Park look forward to welcoming many familiar caravanner faces, along with plenty of new visitors, throughout the coming season and well into the future,” Ms Malaponte said. “Visitors will be welcomed by Gail and Raman, the Caravan Park Managers, along with the Home Hill Boat Club committee and members.” CAPTION: Rod, Joe, Phil and Raman pitched in to install the new signing at Groper Creek Caravan Park. Photo source: Groper Creek Caravan Park
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The inaugural Next Gen Cane Forum has wrapped up after two energetic days across the Herbert and Burdekin regions, bringing growers and industry together to explore the future of cane farming. Day one in Ingham delivered a strong turnout, with participants engaging in discussions around innovation, productivity and sustainability. The program featured cutting-edge technology including drones, the use of AI in agriculture, GPS tractor technologies, alongside valuable networking opportunities. The forum then moved to the Burdekin for day two, with a start at the Burdekin Theatre. Attendees experienced live demonstrations at Mulgowie Farms, showcasing automated machinery and irrigation in real paddock conditions, before touring the iconic Burdekin Rum Distillery. The event concluded with a forum dinner at the Queens Hotel, rounding out a packed program of learning and connection. Organised by Queensland Cane Agriculture and Renewables and Aglantis, the forum highlighted emerging technologies, funding opportunities and the importance of collaboration across the industry. With strong attendance and plenty of ideas shared, organisers say the success of the first Next Gen Cane Forum has set a solid foundation for future events.
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For many years, access between Ayr and Home Hill during flood events has been a significant concern for our community. I am pleased to share that the Department of Transport and Main Roads has commenced a geotechnical investigation of State-controlled infrastructure on the Bruce Highway at Plantation Creek. This important work will inform future connectivity planning, not only between Ayr and Home Hill, but for North and Far North Queensland and western regions. These investigations are funded through the Commonwealth–State Disaster Recovery Funding Arrangements and is proposed to be constructed after the 2027 wet season. As we approach Anzac Day, the Burdekin is preparing for ceremonies across the Shire to pause, remember and honour those who have served our nation. In light of world events unfolding in 2026, this year’s commemoration carries even greater significance. It is a reminder of how fragile peace can be, how vital unity is, and why it is so important to honour those whose service has allowed us to enjoy the freedoms we often take for granted. To reduce impacts on park amenities, and in preparation for Anzac Day commemorations in Home Hill, Council will be undertaking flyingfox dispersal activities at Arch Dunn Memorial Park to ensure ceremonies can proceed respectfully and safely for all attendees. Work is also progressing on the upgrade of memorial plaques and posts along Pioneer Avenue in Home Hill, with the project now reaching the halfway mark. All 50 memorial plaques have been carefully restored to their original condition and are being relocated back to their original sites on new recycled plastic posts, ensuring these tributes are preserved for future generations. Following recent weather events, both Council crews and contractors have recommenced unsealed road grading works under the Disaster Relief Funding Arrangements, jointly subsidised by the Federal and State Governments. Crews are currently working on Brewster Road and Jerona Road in the Barratta area, as well as Pyott Road in Airdmillan. Council crews have also commenced footpath renewal works at the corner of Parker Street and Wilmington Street in Ayr, adjacent to the Seventh-day Adventist Church. These works involve the removal and replacement of damaged footpaths that have been assessed as requiring renewal due to their condition, improving safety and accessibility for pedestrians. Should you wish to reach out, don’t hesitate to contact me directly by phone at 0447 150 582, or feel free to send an email to mayor@burdekin.qld.gov.au.
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As Councillor Furnell mentioned in his column last week, Council is currently forming its budget for the coming year. I want to assure you that as Councillors, I think for once we are all on the same page with regards to working within our means and delivering the absolute necessities to keep the Shire running smoothly. Farmers, contractors, businesses and ratepayers will be tightening their belts in the current economy and Council is no different. The recent vandalism at Charlie’s Hill WW2 Site is particularly distressing ahead of Anzac Day. Honestly, what is wrong with people that they think it’s okay to destroy something commemorating our soldiers who fought and died so that we may live our lives in freedom? Or any vandalism for that matter! Social media. I have a love/hate relationship with it. I don’t have a Councillor Facebook page and I don’t believe the other Councillors do either. We were elected because people trusted us to represent them. We wade through endless reports and information, attend Council, budget and many other meetings, attend on-site issues at rate-payers requests and take those phone calls (which are always important and welcomed). That is our job. My mobile is 0427827386 if you have any feedback, queries or issues and I am available anytime. In addition, we all have our own jobs and businesses to run which leaves little time for self-promotion. The Burdekin Shire Council Facebook page or web site is where information is provided to you and which you may share as you wish. If something needs clarification, please ring the Council or a Councillor. Don’t rely on random Facebook posts. Recently Council added a “Fuel Supplies” tab on the Burdekin Shire Council Disaster Dashboard web page. When you click on the Fuel Supplies tab you are taken to a map indicating fuel availability, with green, orange and red indicating full, partial and no availability respectively. The fuel supply information is currently in a trial phase, is irregular and approximate only and should not be relied upon as the sole source for decision-making. The Department of Customer Services, Open Data and Small and Family Business (CDSB) service team will be visiting the Burdekin region to provide information and hands-on training on how to access Queensland Government services online. The following services and support are available at each session: Queensland Government Grant Finder, Disaster Preparedness, Queensland Digital Licence, Apply Online and Online Payments. The scheduled community assistance sessions are as follows and bookings are not required: Monday, 20 April – Giru CWA Hall, 3:00pm – 5:00pm Tuesday, 21 April – Burdekin Library (Ayr), 9:00am – 4:00pm Wednesday, 22 April – Burdekin Memorial Hall (Home Hill), 9:00am – 1:00pm The Ayr Library recently hosted 3D design and printing workshops as part of their school holiday programs, featuring sessions for ages 9-15 years. The 3D printer is available for public use and anyone who has an interest in learning about or using this technology just needs to contact the Library. Why not give it a go? We’re never too old to learn new tricks. Finally, please pay your respects and attend one of the many Anzac Day Services on Saturday 25th April if you are able. In honour of our fallen, those who have served and those who continue to serve, LEST WE FORGET.
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A year after floodwaters tore through the Burdekin Shire, cutting roads, isolating communities and testing the resilience of the region, locals are reflecting not only on the scale of the disaster, but on the strength, cooperation and recovery that followed.
In early February 2025, days of torrential rainfall saw the Burdekin River surge to peak capacity, inundating roads and bridges and bringing traffic to a standstill across North Queensland. According to the Bureau of Meteorology, the event remains one of the most significant flooding events ever recorded in the Burdekin, alongside major floods in 1958, 1974, 1991, 2008, 2009 and 2019.
An active monsoon trough and multiple tropical lows produced prolonged heavy rainfall across northern Queensland, leading to major flooding throughout the upper and lower Burdekin River system. Water levels reached 19.27 metres at Sellheim on 3 February and peaked at 11.30 metres at Inkerman Bridge on 12 February.
The Burdekin River basin drains a vast catchment of around 130,000 square kilometres, with floodwaters converging from the Burdekin and Belyando rivers before flowing past Ayr and Home Hill and into the sea. Downstream of the Burdekin Falls Dam, communities experienced flooding caused by both upstream flows and intense rainfall below the dam; a combination that left Ayr and Home Hill particularly vulnerable.
Road closures quickly followed, including the Bruce Highway at Plantation Park, the Macrossan Bridge on the Flinders Highway, and multiple regional roads linking Giru, Rita Island and Clare. Charters Towers was temporarily cut off, freight ground to a halt and long queues of trucks stretched up to three kilometres on either side of the river crossings.
As conditions worsened, emergency services carried out swift water rescues, helicopters were used to transport stranded motorists, and essential supplies were flown across floodwaters to isolated communities. Residents were urged to monitor conditions closely as the Burdekin Falls Dam spilled excess water, reaching more than 200 per cent capacity at its peak.
At the height of the event, major flood warnings were issued across multiple river systems, while residents in the Lower Burdekin region were advised to prepare five days’ worth of food, water and medication as renewed rises remained possible.
Despite the widespread disruption, coordination between emergency services, councils and community groups proved critical.
“The LDMG (Local Disaster Management Group) consists of multiple different agencies including Council members who have all been working tirelessly, and in collaboration, to support as best we can for the disaster event. The impact of this event extends beyond the Burdekin, affecting the broader North Queensland region and presenting unique challenges,” Burdekin Shire Mayor Pierina Dalle Cort said.
“The LDMG is monitoring conditions and are well prepared to act or respond accordingly. As the LDMG has many experienced people, they are assisting to deliver favourable outcomes for the community.
“I urge all residents to stay informed through official sources, including the Burdekin Disaster Dashboard (disaster.burdekin.qld.gov.au). Please continue to follow safety advice, check on your neighbours, and reach out if you need assistance,” Mayor Pierina Dalle Cort added.
Schools shifted to skeleton staffing or online learning, hospitals reorganised services, including transporting dialysis patients by rail, and farmers worked around the clock to save livestock and infrastructure. The kindness of residents shone brightly as several locals opened their hearts to support stranded truckies offering refuge and free warm meals to those in need.
Records show that Ayr has experienced 10 major floods since 1911, with the most recent before 2025 occurring in 1991 when the river reached 12.53 metres at Inkerman Bridge. While those levels were not exceeded in 2025, the intensity of rainfall and volume of water moving through the system placed extraordinary pressure on the region.
Just weeks later, the recovery phase was already underway.
By late March 2025, 95 per cent of small and family businesses across the Burdekin had reopened, supported by joint State and Commonwealth Disaster Recovery Funding Arrangements. Grant assistance was doubled from $25,000 to $50,000, with additional funding directed toward tourism recovery and regional marketing.
“We promised no daylight between response and recovery, and it’s pleasing to see a significant amount of work has already been undertaken to get many small and family businesses back on their feet,” Minister for Small and Family Business Steve Minnikin said.
A year on, the Burdekin stands as a powerful example of regional resilience, shaped by floodwaters, but defined by community spirit, preparedness and determination.
While memories of submerged highways, roaring rivers and isolated towns remain vivid, so too does the collective effort that carried the region through one of the most challenging chapters in its history.








Primary producers impacted by recent flooding in northern Queensland can now access concessional disaster loans of up to $2 million, following a joint announcement from the Federal and Queensland Governments.
The loan cap has been lifted from $250,000 to $2 million under the Commonwealth-state Disaster Recovery Funding Arrangements (DRFA), recognising the severe impact of the North Queensland Monsoon Trough and Ex-Tropical Cyclone Koji.
The increased loans are available to eligible producers in flood-affected areas and can be used to repair or replace damaged equipment and buildings, restock livestock, replant crops and cover essential business costs such as rent and rates.
Disaster assistance has now been activated for primary producers in the Barcaldine and Cassowary Coast local government areas. Support has also been expanded to producers in Central Highlands, Livingstone and Whitsunday, who can apply for Disaster Recovery Grants of up to $75,000 for clean-up, repairs and resupply.
Freight subsidies of up to $5,000 are also available in activated areas, along with additional industry and wellbeing support programs.
Federal Emergency Management Minister Kristy McBain said supporting farmers was critical to regional recovery.
“The work of Queensland farmers is central to food security and a strong economy, for both the state and our nation,” Minister McBain said.
Queensland Primary Industries Minister Tony Perrett encouraged producers to contact the Queensland Rural Industry Development Authority for guidance on available assistance. More information is available at qrida.qld.gov.au or by calling 1800 623 946.
Sugar Cane Field Flooded After Heavy Stock Photo 1670363425 | Shutterstock
Primary producers across North Queensland are encouraged to apply for Federal and Queensland Government funded concessional disaster loans. Photo source: Shutterstock

Australian sugarcane growers and industry partners are invited to attend an upcoming online presentation examining the key challenges limiting crop productivity across the industry.
The webinar, titled Agronomy Constraints to Sugarcane Productivity, will be delivered by leading sugarcane agronomist Dr Barry Salter and will explore factors contributing to the yield plateau currently evident in the Australian sugarcane sector.
Topics to be covered include soil compaction, waterlogging, marginal soils, and observations about soil fertility following a recent industry-wide leaf and soil survey. The session will conclude with a live question-and-answer segment, giving participants the opportunity to engage directly with Dr Salter.
Dr Salter, Manager Translation Research at Sugar Research Australia (SRA), has worked as a research agronomist in sugarcane for more than 20 years. His work has focused on farming systems including fallow cropping, minimum tillage, row configurations, nutrient use efficiency, enhanced efficiency fertilisers and interactions with varieties.
The webinar will run from 2pm to 3pm on Thursday, March 12, 2026. Growers and industry stakeholders can register online to attend via https://lnkd.in/ggfyVWPM.
SRA’s Dr Barry Salter will lead the webinar. Photo source: SRA

The Burdekin has been recognised as one of Queensland’s most productive and environmentally diverse regions, with three new projects announced under the Natural Resource Management Expansion Program to strengthen the long-term health of local landscapes.
Spanning fertile farmland, vital wetlands and coastal ecosystems, the Burdekin plays a crucial role in supporting the state’s economy, biodiversity and the health of the Great Barrier Reef.
Delivered in partnership with NQ Dry Tropics, the projects will work directly with landholders to improve environmental outcomes while supporting productivity and protecting natural assets.
One of the initiatives, Fighting Invasive Species Together, will support landholders in the Townsville Offshore and Lower Burdekin catchments to improve native vegetation condition and increase resilience to wildfire through targeted weed and pest management.
The Climate-Ready Coastlines in the Lower Burdekin project will focus on protecting coastal and wetland ecosystems from threats including invasive species, fire and human impacts, helping safeguard sensitive environments along the region’s coastline.
Meanwhile, the Climate Resilient Rangelands project will assist landholders with threat mitigation strategies to improve grazing land, native vegetation and wetlands across the Burdekin’s rangeland areas.
Together, the projects aim to build resilience from the rangelands to the coast, demonstrating how collaboration between landholders and natural resource managers can deliver practical, long-lasting benefits for both the environment and the community.
Three new projects under the Natural Resource Management Expansion Program will strengthen the long-term health and resilience of the Burdekin Shire. Photo source: Land Queensland

The importance of strong regional natural resource management partnerships was front and centre at the first meeting of the Gudjuda Rangers Country Working Group, held last week on Bindal Country at the Australian Institute of Marine Science.
The meeting brought together Gudjuda Rangers and NQ Dry Tropics team members alongside Traditional Owners, land managers and representatives from Queensland Parks and Wildlife Service, the Queensland Rural Fire Service and Firesticks.
All groups will work collaboratively to deliver NQ Dry Tropics’ Fighting Invasive Species Together project, a new three-year, $1.9 million initiative designed to protect biodiversity and agricultural land across North Queensland from the growing threat of invasive weeds and pests.
Planning is well underway, with the project set to build on existing local partnerships while strengthening the capacity of Land and Sea Ranger groups to improve fire regimes and manage invasive species on the ground. Gudjuda Rangers will play a leading role in planning and coordinating works in the Lower Burdekin.
Participants at the meeting acknowledged the value of cultural knowledge in land management and expressed a shared commitment to working across different land tenures to achieve stronger, long-term environmental outcomes.
The Fighting Invasive Species Together project is funded through the Queensland Government’s $117.84 million Natural Resource Management Expansion Program.
CAPTION: Back row, left to right: Rullington Zaro (Gudjuda Ranger), Andrew Blair and Sherry Cullen (AIMS), Karen Vidler (NQ Dry Tropics), Paul Anderson, (Acting Senior Ranger, Lower Burdekin, QPWS), Rosie Kidman, Jaeda Lenoy, Trinity Georgetown (all NQ Dry Tropics), Anita Dwyer (Manager, Bushfire Mitigation, Regional Fire Service, Qld), Holly Zaro (Gudjuda Ranger), Ian Clarke (Bushfire Mitigation Officer Regional Fire Service, Qld), Joe Jess (Ranger in Charge, Townsville, QPWS), Mohit Deolankar Research Manager, QPWS). Front row, from left: Victor Steffensen (Firesticks Co-founder), Russell Butler (Bandjin and Warrgamay Traditional Owner), Eddie Smallwood (CEO, Gudjuda Reference Group Aboriginal Corporation). Photo source: NQ Dry Tropics

When Ruralquip began searching for the right hands to carry it forward in 2025, it refused to settle for just anyone.
Long-time owner Robert Oar had turned down multiple offers, determined the company’s next chapter would be led by someone local. Someone invested not just in the business, but in the region itself.
Enter, Shannon Musumeci.
Up to that point, she had thrived on familiarity.
She’d spent her entire life in the Burdekin. Over two decades working in the accounting industry.
But when she and her husband Max, as part of a consortium of local investors, purchased the company last year, a sense of duty to her community tugged her into the uncharted waters of leading a business as General Manager.
And she’s gone from strength to strength ever since.
After 21 years of working as a tax accountant, the move wasn't exactly a small pivot for Shannon, trading the structured world of tax returns and financial forecasts for supplier negotiations, stock movement, and the day in, day out unpredictability of running a regional business.
It was a transition from advising companies to carrying the weight of one.
“I’ve embraced the opportunity to grow in new areas such as leadership, operations, and team development,” Shannon says.
“For me, stepping into the role… wasn’t just a career choice—it was a commitment to our family business and the community we live in.”
The shift from professional services into hands-on operations represented a significant shift, albeit one underpinned by similar foundations.
“My career in accounting gave me a strong foundation in financial management, business strategy, and problem-solving, as well as the discipline and attention to detail that come with working in a professional services environment,” she said.
“[The transition] has allowed me to bring those skills into a more hands-on, operational setting.”
As part of her role, Shannon currently oversees all areas of the business, from supplier relationships and product selection to team leadership and long-term planning.
In her short time at the helm, the business has already expanded its product range, strengthened supplier relationships and refined internal systems that have helped maintain the personalised service locals are accustomed to.
She attributes this swift, tangible success to a philosophy made up of three parts; resilience, integrity, and a genuine commitment to community.
“In a regional business, resilience is essential. You have to adapt, stay steady, and keep showing up,” says Shannon.
“Integrity is just as important. Being honest, consistent, and fair builds trust, and trust sustains a business over time.
“I also believe that investing in your community strengthens everyone. When the region thrives, so do the businesses within it.”
But just as importantly for Shannon, it’s about striking a balance between hard work and enjoying the simple things.
Outside of work, she enjoys music and values time spent socialising with friends, often over a cold beer after a busy day. She calls her husband and two sons, Jonas and Dallas, her “greatest motivation.”
“No matter how busy life gets, they’re my priority—and the reason I work hard to build something meaningful for the future.”
Looking ahead, Shannon says she's focused on continuing to strengthen her leadership as she guides the company into its next phase.
“For me, it’s not just about the size of the business in five years, but about building something stable, sustainable, and well-respected.”

Honouring the legacy of a family business established long before she was born, Kari Ravizza has spent the past 13 years as Managing Director of McCathies Furniture Plus, though in many ways, she has been part of its story her entire life.
Born and raised in Ayr, Kari grew up immersed in the rhythms of small business. After graduating from Ayr State High School, she initially followed a different calling, pursuing a Bachelor of Education at James Cook University in Townsville and embarking on a career as an Early Childhood Teacher.
“I had grown up in the family business, but I followed my passion for teaching straight after high school,” Kari said.
Teaching was a career she loved deeply, shaping her people-first approach to leadership. However, in 2011, an opportunity arose that would bring Kari and her husband Rob back to the Burdekin and into the family business.
The couple had always considered the Burdekin home, regularly returning with their children, Chelsea and Jye, to visit family. When the chance came to buy into McCathies Furniture Plus, the decision felt natural.
“At the start of 2013, we bought into the business, moved our family home, and I took leave from teaching to begin my career as a business owner,” Kari said.
McCathies Furniture Plus was first established in 1974 by Kari’s grandparents, Jack and Milly McCathie, before passing to her parents, John and Lyndy McCathie, in the 1990s. Today, Kari and Rob proudly lead the business as third-generation owners.
Throughout her 13 years managing the business, Kari has experienced many highs and lows, with the uncertainty of the COVID-19 pandemic in 2020 standing out as both one of her greatest challenges and most unexpectedly rewarding periods.
“We went from fearing the worst to being the busiest we had ever been,” Kari recalled.
“With families spending more time at home, people began investing in their living spaces. Demand skyrocketed. It was exhausting — but incredibly rewarding.”
Yet for Kari, the most meaningful moments of business have never been about growth alone; they have always centred on people.
One moment from her early days in the business remains especially close to her heart.
“I remember helping a woman who had a terminal illness choose a mattress she would spend much of her remaining time on,” Kari said.
“It wasn’t about making a sale. It was about making sure she was comfortable and felt cared for.”
“That’s when I realised I’m not just selling furniture,” she said.
“I’m supporting people through some of the most important — and vulnerable — moments of their lives.”
That philosophy underpins everything Kari does. She believes business can be personal without losing professionalism and values genuine connection with staff, customers and the wider community.
Like many small business owners, Kari wears many hats — from managing staff and ordering stock to delivering furniture and sweeping floors.
Beyond the business, Kari is deeply involved in the local community, and she currently serves as Secretary of the Burdekin Chamber of Commerce and as the Ambassador Co-ordinator for the Burdekin Water Festival.
Outside of work, Kari enjoys audiobooks on her morning runs, playing the piano and singing (mostly in the shower). Yet, family remains at the centre of her world, and she and Rob are proud parents to Chelsea and Jye. The family also adores their beloved fur babies; Minus, a 17-year-old Pomeranian cross Chihuahua, and Holly, a 13-year-old Toy Poodle.
Looking ahead, Kari describes 2026 as a year of growth and change for McCathies Furniture Plus.
“I hope the risks we’re taking now have paid off,” she said, “and the business continues to be successful, well supported, and still supporting others in return.”
Compassionate, determined and genuine, Kari Ravizza’s leadership reflects not only the strength of a family legacy, but a deep commitment to people, community and purpose.
Q: Looking back, what do you wish your younger self understood about building a career or business as a woman?
A: Looking back, I wish my younger self understood that where you are now is not always where you will be in the future. Things change, you grow, and opportunities come along that you never expected.

Chantel Michielin leads North Queensland Region 436 as Regional Manager for Bendigo Bank Home Hill & Ayr, guided by a belief that long-term success is built from the inside out. While technical skills have their place, Chantel says true leadership is grounded in three essential qualities: resilience, empathy and authenticity.
“Resilience is the engine that allows you to absorb shocks, learn from failure and persevere. It turns challenges into opportunities for growth,” Chantel said.
Empathy, she explains, can be equally vital, not only for customers, but for teams as well.
“A genuine understanding of your customers’ pain points is the bedrock of any great business,” she said.
“Internally, empathy fosters loyalty and collaboration. It’s something women leaders often bring naturally to the table.”
Authenticity ties it all together.
“In a crowded market, people connect with genuine leaders. Being authentic builds trust — it means leading in a way that’s true to your values, not someone else’s idea of what a leader should be.”
Chantel’s career in banking began with a passion for helping clients navigate their financial journeys. As she stepped into leadership, that focus expanded.
“What I truly love about my role is helping others build confidence, develop their capabilities and take ownership of their career growth,” she said.
“Contributing to someone else’s development is incredibly fulfilling.”
Born and raised in Ayr, Chantel describes herself as local “through and through.” After gaining valuable experience with NAB and spending several years living and working in Mount Isa, she made the heartfelt decision to return home 15 years ago. Today, she lives in Ayr with her husband and their three children, deeply connected to the community she has always called home.
“In 2011, we made the decision to move back home, and it felt like the perfect opportunity to bring the skills and experience I'd gained back to the community I care so much about, and I haven’t looked back since,” she said.
“Being able to contribute to the place I've always called home has been incredibly rewarding.”
In her day-to-day role, Chantel credits one non-negotiable habit as key to her success: protecting her “off switch”.
“In our always-on culture, the ability to disconnect is a superpower,” she said.
“I have a firm end-of-day ritual where I close my laptop and put my phone away for a designated period. Creating that boundary between work and personal life is essential for preventing burnout and fostering creativity. That protected time with family or hobbies is what recharges me for the next day.”
Chantel describes witnessing the growth of the Community Bank in Home Hill and Ayr as “an absolute privilege,” saying the journey has been nothing short of remarkable.
In the beginning, the foundation was built on a powerful idea that a local bank could be more than a provider of financial services; it could be “a cornerstone for community growth and resilience” and establishing trust and demonstrating genuine commitment to the people of Home Hill and Ayr were early priorities.
Over time, that vision has grown into a thriving local institution, yet for Chantel, success isn’t measured purely in financial terms, but in the tangible impact made across the region of local businesses expanding, community groups bringing projects to life, and families achieving their dream of homeownership.
One pivotal milestone was reaching the bank’s first major community investment target.
“Seeing the first significant sum of money go back into a local project was proof that our model was working,” she said.
“It was no longer just a concept; it was a tangible force for good right here in our community.”
Equally meaningful have been the individual success stories; a young farmer growing their operation, a sporting club upgrading its facilities, families building stability for the future. During floods, droughts and periods of economic uncertainty, the community’s unwavering support further reinforced what makes the model special.
“It highlights that we are truly in this together,” Chantel said.
Today, she believes the bank’s greatest achievement is how deeply it has become woven into the fabric of Home Hill and Ayr; “a testament to what can be achieved when a community decides to back itself.”
Looking ahead, Chantel remains focused on her current role, with aspirations to step into a more senior strategic position in the coming years, helping shape long-term direction and mentoring future leaders.

Carla Healy never expected to be a business owner. She'll even tell you that she was more than happy to remain a sales assistant.
But when things lined up for the Burdekin local to purchase Raine & Horne Ayr in 2024—the company she’d worked at for almost a decade up to that point—she took an uncharacteristic leap into the unknown.
For better, or for worse? Well, it would depend on when you asked her.
The purchase marked a momentous milestone, but where champagne should have flowed, tears did instead.
“I cried for the first week," recalls Carla.
“I thought, ‘what the hell have you done? What were you thinking? You're an agent. You're not a business owner.'”
She had no formal training. No bona fide experience in business ownership.
But she had one asset that overrode every one she lacked.
Sheer determination.
“I’m not a quitter—never have been,” she said.
“There were definitely days I wanted to in those times. A lot of times it crossed my mind…
But pride never let me.”
And with that attitude in her sails, there was nothing that could stand in the way of her subsequent success.
With each passing day, she became increasingly at home in the position.
“I remember one day towards the end of 2024, driving to work, pulling up to the office, looking at it, walking in and going, ‘Yeah. I do love what I do. You do love what you do, Carla—and it's only going to get better from here,” she said.
And that, it did.
In her near two year stint at the helm, Carla has led the office to levels it hadn't previously known. The branch was recognised with four different awards at the 2024 Queensland/Northern Rivers State Awards, and then a further six at this year’s iteration just last month.
Personally, Carla has hit milestones of her own—most notably Top Principal Number of Sales Transactions in the state, as well as becoming Ayr and Home Hill's top-rated real estate agent on RateMyAgent for the second year running and the Top Agent for Ayr, Home Hill and Brandon with RealEstate.Com.
But for all the tangible recognition, she derives the most pleasure from helping people make one of the most important decisions of their lives.
“You're fulfilling people's dreams,” she said.
"You’re matching the right person to the right property. People entrust you to sell or buy their most valuable asset—their home. Seeing them all happy, that’s all the reward needed.”
Although technically the owner and Team Principal, she never truly left her post as a sales agent, still attending to calls, appraisals, and handling clients directly—just as she did in her formative days at Andersen Real Estate before it franchised to Raine & Horne in 2019.
“I didn’t take the boss’s office—I’m one of them [the sales agents], just with a different title underneath me,” she says. “It still doesn’t click to this day—Principal/Owner.”
Behind the scenes, her husband Keith is her anchor, and, in her words, her “biggest fan.” Retired, he manages the home, allowing Carla to tackle the volatility of a real estate day head-on.
“He always believed I could when I didn’t," she said.
"For once, I listened."
As she continues to grow the business, she remains optimistic for the future.
“We've just started. We’ll keep powering on, doing what we're doing,” she said.
"I’m always of the opinion that if it’s working well, you don’t fix it!”

Competing against some of Queensland’s largest metropolitan agencies, Raine & Horne Ayr proved size isn’t everything, collecting six awards at last month’s Queensland/Northern Rivers State Awards in Brisbane.
Held annually, the ceremony brought branches from across the state to The Star to recognise excellence across a range of performance-based categories in sophisticated fashion.
The Ayr office was one of the night’s standout performers, collecting second place for Top Office Regional Sales GCI, fourth for Top Office Number of Sales Transactions and 10th for Top Office GCI.
Team principal Carla Healy also secured a string of individual honours, including Chairmans Club Salesperson – Platinum (the highest level, awarded to only two principals for 2025), first place for Top Principal Number of Sales Transactions and fourth for Top Principal Sales GCI.
Carla said she was proud of her team’s success, describing the recognition as a bonus rather than the end goal.
“It’s not about winning the race, but when you do win the race, it’s nice to know your hard work has paid off,” she said.
“We just make sure that whatever we do, we do it 150 per cent, and the rest of it falls into place. Anybody in the real estate game knows that every day is a Monday. There’s no stopping—it just continues, and if you want to succeed, you’ve got to be there, every day.”
She said the results meant even more given the size of the office compared to its metropolitan counterparts.
“I knew we were in the running for a couple of awards, but I didn’t think we’d bring home six!” she said.
“We’re a small office. We’re in a small area, and we’re competing with offices with mega, mega commissions. So for our office to come 10th overall is just a fantastic feeling, for sure.”
“It says everything about our team. My team is my family—I love my team to death, and I’d be lost without them. They’re all brilliant at what they do.”
Reflecting on her individual achievements, Carla said she was particularly pleased to claim Top Principal Number of Sales Transactions, edging out friend and mentor Michael Skuse of Raine & Horne Innisfail, who claimed the title last year.
“We have this friendly rivalry. I told him, ‘I’ll knock you off your perch this year,’ and I did. Now I’ve got bragging rights till this time next year,” she said.
“But he’s a great mentor. He’s a man I ask a lot of questions to, because he’s been there, done that—he’s been in real estate for an exceptionally long time. So it was wonderful to celebrate and catch up with him.”
Carla’s performance throughout 2025 also earned her an invitation to Raine & Horne’s International Conference on Hamilton Island in August, though she was quick to credit her team for her individual success.
“Success is only the people around you,” she said.
“It’s not and never is one person.”
Looking ahead, Carla said it would be business as usual for the Ayr office, sticking to the formula that has served the team well since she took the reins in June 2024.
“We’re just going to keep doing what we do and do what we do well,” she said.
“I’m always of the opinion that if it’s working well, you don’t fix it!”

A 41-year-old Ayr man has been charged with multiple drug offences after police stopped his vehicle for a roadside test in Ayr on Saturday morning.
Officers intercepted a grey Mazda sedan on Lando Street about 11am on February 28 for the purpose of a random breath test.
It will be alleged that, following a search of the vehicle, police located a quantity of drugs and drug utensils, including methylamphetamine and cocaine.
Police will further allege the driver returned a positive roadside drug test before he was taken into custody.
The man has been charged with two counts of possessing dangerous drugs, and one count each of possessing property obtained from supplying dangerous drug, possessing anything used in the commission of a crime, and possess pipe that had been used.
He was refused police bail and is due to appear in Townsville Magistrates Court on March 2.
Detective Sergeant Dave Imhoff, Officer in Charge of Ayr Criminal Investigation Branch, said the seizure was significant for the local community.
“Our officers are acutely aware of the destructive impact ‘ice’ has on families and the community, and we’re committed to removing any quantity of the drug we can,” he said.
“In this case, we’re talking about approximately 1000 individual ‘uses’ of the drug, which is a considerable number for a relatively small community and would have fuelled a high degree of public harm,” he said.
“The arresting officers did a spectacular job detecting and seizing this amount of ice.”
A 41-year-old Ayr man has been charged with multiple drug offences after police stopped his vehicle for a roadside test in Ayr on Saturday morning. Photo source: QPS

At Community Bank Home Hill & Ayr, banking is about more than transactions – it’s about relationships, trust and being part of something bigger. For staff members Jasmine Green and Jade Bywaters, working at the local branches isn’t just a job. It’s a genuine connection to the people and community they call home.
For Jasmine Green, who joined Community Bank Home Hill & Ayr in 2026 as a Customer Service Officer, being part of a welcoming team has made her transition into the Burdekin an easy one. Originally from Port Macquarie, NSW, Jaz comes from a big family – she has four siblings and is the youngest child and granddaughter on both sides. She has also been with her partner Locklan for four years, and values the strong family foundation that has shaped who she is.
Jaz says what she enjoys most about her role is the atmosphere. “It’s such a welcoming and comfortable environment,” she shares. “You feel supported straight away, and that makes it easy to support our customers too.”
Outside of work, Jaz loves to draw, listen to music, try new foods and explore new places. Since moving to the region, she’s been struck by what makes the Burdekin special. “It’s such a diverse community,” she says. “Everyone smiles and says hello, even if you don’t know them.”
Customer Relationship Manager and Home Lending Specialist Jade Bywaters brings a similar passion for people to her role. Born in Portland, Victoria, but moved to Ayr when she was 8, Jade joined the Community Bank Home Hill & Ayr team in 2019 and quickly embraced the Burdekin way of life.
For Jade, the most rewarding part of her role is helping customers achieve their goals – whether that’s purchasing their first home, upgrading to the next, or securing their forever home. “Supporting my customers to achieve their goals while at the same time giving back to the community is what I love most,” she explains.
When she’s not working, Jade enjoys spending time with her partner Shaun and their daughters Kayley and Larah, all born and raised in the Burdekin, along with their animals.
Together, Jaz and Jade represent what makes Community Bank Home Hill & Ayr unique – local people, investing in local futures, and strengthening the community they proudly serve.


The Burdekin Shire is being urged to stay informed as a developing tropical low in the north threatens to intensify into a cyclone later this week, adding to already saturated conditions across Queensland.
After weeks of heavy rain and flooding across the state’s north and east, attention has turned to a system in the Gulf of Carpentaria being closely monitored by the Bureau of Meteorology. Tropical Low 31U, currently moving over Gulf waters, has a low chance of developing into a cyclone in the coming days, though forecasters say conditions could shift quickly.
Another system, Tropical Low 29U, forming in the Coral Sea, is forecast to move west later this week and could track towards the Queensland coast between Lockhart River and Mackay before potentially moving inland. While the exact path remains uncertain, communities across Northern Queensland, including the Burdekin, are being advised to monitor updates closely.
Locally, the Burdekin Local Disaster Management Group (LDMG) has transitioned back to ALERT status as a precaution. The Australian Warning System message for the Burdekin Local Government Area currently sits at “Advice – Stay Informed”.
Minor flooding has continued along the Burdekin River, with Sunwater confirming the Burdekin Dam was sitting at 3.75 metres and steady above the minor flood level of 3 metres as of Monday, 2 March. At the Inkerman Bridge gauge, river levels are holding at 7.45 metres, also above minor flood level. Both are expected to remain elevated through Thursday and Friday.
Currently, no communities are isolated, and no major impacts have been reported. However, further showers and thunderstorms forecast across the catchment could trigger additional river rises in the coming days. Residents of low-lying areas, including Rita Island, are being reminded they may become isolated if water levels increase.
“With cyclone season still underway, this is a timely reminder for households across the Burdekin to make sure they are prepared,” Mayor Pierina Dalle Cort said.
“While there is still uncertainty around this system, being prepared early makes a real difference. I encourage residents to check their emergency plans, ensure their kits are ready, and stay informed through official sources.
“Council’s Disaster Dashboard and emergency management pages on our website provide reliable, uptodate information, and are the best places to find advice as conditions change. Visit disaster.burdekin.qld.gov.au”
Authorities are urging residents not to be complacent. Roads and access points could quickly become impassable, and drivers are reminded never to enter floodwaters. “If it’s flooded, forget it” remains the standing advice.
Emergency services are encouraging households to take practical steps now while conditions are stable. Preparation starts with understanding your risk, knowing how flooding or cyclonic winds could impact your home, access roads, workplace and children’s schools.
Residents should review or create a household emergency plan, ensuring all family members know evacuation routes, emergency contacts and meeting points. An emergency kit should include at least five days’ worth of drinking water, non-perishable food, medications, pet supplies, torches, batteries and important documents in waterproof packaging.
Now is also the time to secure loose outdoor items, trim overhanging branches and check that gutters and drains are clear. Farmers and business owners should consider contingency plans for livestock, equipment and stock.
Residents are encouraged to monitor the Burdekin Disaster Dashboard, tune into local radio Sweet FM 97.1, and check the Bureau of Meteorology website for the latest warnings. Road closures can be found via QLD Traffic or by calling 13 19 40.
For SES assistance during floods or storms, call 132 500. In life-threatening emergencies, call Triple Zero (000).
With Queensland no stranger to extreme weather, preparation remains the strongest defence. While the cyclone threat is still developing, authorities stress that communities who act early are best placed to weather whatever the coming days may bring.
All information published was current as of Tuesday, 3 March.
BOM predicts systems will continue to form over the weekend. Photo source: BOM

A new statewide police operation targeting break-ins, robberies and stolen vehicles will begin this week as the government steps up efforts to reduce crime across Queensland.
The operation, known as Operation Forge, will officially commence on Friday, February 27, and will involve high-visibility policing across the state aimed at tackling property crime and high-risk offenders. The initiative is being rolled out in partnership with the Queensland Police Service and follows a reported 7.2 per cent reduction in the number of victims of crime in 2025 compared to the previous year.
Operation Forge will be led by district police, with support from specialist units including the Criminal Investigation Branch, Child Protection and Investigation Unit and tactical crime squads. Resources such as POLAIR, forensic services, surveillance operations and digital intelligence teams will also be deployed.
The government says the operation forms part of its broader commitment to restoring community safety and addressing what it describes as Labor’s “Youth Crime Crisis”. The crackdown will also focus on serious repeat offenders, following a 17 per cent reduction in repeat offending over the past year.
Minister for Police and Emergency Services Dan Purdie said the operation would target the state’s most serious offenders.
“Operation Forge will target the worst of the worst as we continue to turn the tide of Labor’s Youth Crime Crisis and give our police the laws and resources they need to do their jobs,” Minister Purdie said.
QPS’ latest operation forms part of its broader commitment to restoring community safety. Photo source: QPS

Tec-NQ House in Rosslea, Townsville accommodates up to 40 boys completing Years 10–12 at Tec-NQ. With a deliberately unique approach to high school, students explore vocational pathways aligned with their career goals while completing their Senior School Certificate.
Through work experience programs across north and west Queensland, students get to test out different industries to see what suits them best. Many students go onto secure school-based apprenticeships where they are paid to learn, before transitioning to full time apprenticeships once they graduate.
Caleb’s Tec-NQ House journey took an exciting turn this year through his placement at Dan’s Automotive in Currajong. Quiet by nature, he arrived eager to learn but still building confidence. That quickly changed.
“When Caleb first started, he was quiet… but now his confidence has grown, and he is a valued member of our team,” said Dan, the owner. Dan’s Automotive has long supported Tec-NQ students, including one former school-based apprentice who is now a tradesman.
Caleb began his placement doing the basics: cleaning, sweeping and passing tools. Through commitment and curiosity, he quickly progressed. Today, he’s operating the hoist, changing oil and completing full services under the supervision of the tradespeople. His growth has been impossible to miss.
“Caleb has really shown us what he’s made of—I plan to offer him an apprenticeship very soon,” Dan said.
Head of Boarding Luke Papworth says this is exactly the opportunity Tec-NQ House is designed to support. “Boarding gives young people the structure and independence to step into real work environments with confidence. When students like Caleb take these opportunities seriously, the transformation is remarkable.”
With the steady support of Tec-NQ House and the hands-on guidance of local industry partners, Caleb is building a strong future in automotive. From quiet beginnings to earning the trust of a professional workshop, he’s proving what dedication and the right environment can achieve.
For a unique senior school and boarding solution that delivers a real-world trade start, you can’t look past Tec-NQ.
Contributed with thanks to Tec-NQ