The Queensland Police Service (QPS) is reminding the public to think before calling Triple Zero (000) for non-urgent matters, as demand for emergency assistance continues to climb.
In the first six months of 2025, QPS emergency call takers handled 488,096 inbound calls — an 8.53 per cent increase on the same period last year. Of these, more than 93 per cent (453,764) were Triple Zero emergencies, reflecting a growing demand for immediate police assistance across the state.
Acting Superintendent Neal White from the Police Communications Group said the service continues to invest in people, systems and technology to meet the demand, particularly during major incidents and extreme weather events.
“As Queenslanders continue to face challenges from severe weather to personal crises, the message from QPS is clear. We are here, we are listening and we will always answer the call,” Acting Superintendent White said.
“When it comes to calling Triple Zero (000), we encourage Queenslanders to use this number when a crime is happening now, when life or property is in immediate danger, or during time-critical events such as fires and flooding.”
While QPS has maintained strong emergency response levels, Acting Superintendent White warned that using Triple Zero for non-urgent matters can delay help for those in life-threatening situations.
“Triple Zero is for life-threatening emergencies only,” he said.
“If you need police but it’s not urgent, think Policelink. It’s available 24/7 and ensures emergency resources are preserved for those in immediate danger.
“Non-urgent matters such as if you have lost your wallet, phone or other belongings, if you return home to find your property has been burgled with no persons present, if your car has been stolen and you are in no immediate danger or if your windows have been smashed – Pause. Think. Policelink to report the matter.”
Policelink can be reached via 131 444 or online at www.police.qld.gov.au for matters including lost property, noise complaints, or reporting a break-in after it has occurred.
Extreme weather events, including North Queensland flash flooding, Tropical Cyclone Alfred, and widespread flooding in March, contributed to higher call volumes this year. In addition, Sunday call numbers are now regularly surpassing the traditional Friday and Saturday evening peaks, indicating a shift in when Queenslanders seek urgent assistance.
“Whether it is a cyclone, flood or a call from someone in crisis, our officers are always ready to answer the call,” Acting Superintendent White said.
“This continued increase in emergency calls is a clear reflection of the public’s trust in police and the vital role our call takers and frontline officers play in keeping communities safe.
“Seconds count in an emergency. Making the right call helps ensure everyone gets the help they need, when they need it most.”
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