Since 1987, the Housing and Community Support Service at the BCA has been providing vital assistance to individuals and families facing vulnerability across the region. Managed by Rebecca Grogan, the service combines practical support with opportunities for connection, learning, and empowerment, addressing both immediate needs and long-term wellbeing.
The service provides a Specialist Homelessness Program, which includes five Crisis Accommodation Program (CAP) properties. Complementing this are initiatives through the Burdekin Community Support Neighbourhood Centre Program, encompassing support groups, community development projects, awareness and education programs, and food relief through the State Emergency Relief Program and SecondBite Program to ensure families and individuals have access to essential resources. Specialist Domestic and Family Violence support, including court assistance and counselling for women and children, forms a critical part of the service, helping some of the community’s most vulnerable members navigate challenging circumstances.
Rebecca explains, “We’re here because we care. We want everyone to feel supported, connected, and included.” Programs like the annual Christmas Appeal exemplify this mission, linking local generosity to those in need and creating tangible impact within the community.
Over the years, the service has evolved to meet changing needs. Funded programs now replace previously unfunded initiatives, and services are increasingly client-centred, responding directly to feedback while collaborating with partner organisations to ensure people receive the right support. The approach focuses on “doing with—not doing for,” encouraging connection and self-determination alongside practical assistance.
Looking ahead, the service aims to strengthen community resilience, provide early intervention, and expand opportunities for information, support, and connection. Through its combined focus on immediate relief, ongoing support, and community empowerment, the Housing and Community Support Service continues to be a lifeline for the Burdekin region, ensuring individuals and families are supported, included, and equipped to navigate life’s challenges.
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